Customer Service, Call Centre & Reception CV examples

Anyone who deals with customers needs to be quick, friendly and clear. Show in your CV how many calls you handled per day, which systems you worked with and how you dealt with difficult customers. Below you will find examples for a customer service representative and a receptionist. The layout is well organised and easy for recruiters and applicant tracking systems to read, so your phone and front desk skills stand out right away.

As a customer service representative, name the channels you handled, such as phone, chat and email, and the CRM system you used. Also describe how you dealt with complaints. As a receptionist, mention managing calendars for several people, the phone system and how you handled visitors, post and parcels. List your languages if you help customers or visitors in English or German.